Terms & Privacy

Terms of Use

Welcome to Pon Pon Sweets! These Terms of Use (“Terms”) govern your use of our website located at [www.ponpon.co.in] (the “Site”) and the services we offer, including the sale of sweets, namkeens, chakkuli, and other products. By accessing or using the Site, you agree to these Terms. If you do not agree to any part of these Terms, you should not use our Site.

1. Use of the Site

By using Pon Pon Sweets, you agree to:

Use the Site for lawful purposes only.
Not engage in any activity that could damage, disable, or impair the functionality of the Site.
Provide accurate and truthful information when creating an account or making a purchase.
Comply with all applicable laws, rules, and regulations.

2. Account Registration

To access certain features of the Site, you may be required to register for an account. You are responsible for maintaining the confidentiality of your account details, including your username and password. Any activities that occur under your account are your responsibility. Pon Pon Sweets reserves the right to terminate accounts suspected of unauthorized or fraudulent activity.

3. Purchases and Payments

When purchasing products from Pon Pon Sweets:

You agree to provide current, complete, and accurate payment and shipping information.
All prices listed on the Site are subject to change without notice.
We accept payment via various methods such as credit/debit cards, UPI, and online payment gateways. Payments are processed securely, and we do not store your payment information.

4. Shipping and Delivery

We strive to deliver your order within the estimated timeframe, but delays may occur due to factors beyond our control.
Shipping fees and delivery times will be outlined at checkout. If a product is out of stock or unavailable, we will notify you promptly.

5. Return and Refund Policy

Pon Pon Sweets aims to provide fresh and high-quality products. However, if you receive a damaged or incorrect item, please contact us within 48 hours of receiving your order.

Refunds and Replacements: Eligible returns or replacements are subject to verification.
Non-refundable Products: Perishable items (such as sweets and namkeens) cannot be returned unless there is a quality issue.

For more details, refer to our Return and Refund Policy [link to policy page].

6. Intellectual Property

All content on the Site, including text, graphics, logos, images, and software, is the property of Pon Pon Sweets and is protected by intellectual property laws. You may not use, reproduce, or distribute any content without our prior written permission.

7. Limitation of Liability

Pon Pon Sweets is not responsible for:

Any indirect, incidental, or consequential damages arising from the use or inability to use the Site or products purchased.
Errors or inaccuracies in the content or information provided on the Site.
Any delays, disruptions, or errors in order processing due to external factors like internet issues, natural disasters, or third-party failures.

8. Indemnification

You agree to indemnify and hold harmless Pon Pon Sweets and its employees, affiliates, and partners from any claims, liabilities, damages, or costs (including legal fees) arising from your use of the Site or violation of these Terms.

9. Third-Party Links

Our Site may contain links to third-party websites for your convenience. Pon Pon Sweets does not endorse or control these websites and is not responsible for their content, privacy policies, or practices.

10. Termination

We reserve the right to suspend or terminate your access to the Site without prior notice if we believe you have violated these Terms or engaged in unlawful activity.

11. Changes to the Terms

We may modify these Terms from time to time. The updated version will be posted on this page with the effective date. By continuing to use the Site, you agree to the revised Terms.

Privacy & Cookies

At Pon Pon Sweets, your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website www.ponpon.co.in and make purchases of sweets, namkeens, chakkuli items, and other products.

By using our website, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect various types of information to improve your experience and provide you with our services.

a) Personal Information:

Name
Email address
Billing and shipping address
Phone number
Payment information

b) Non-personal Information:

IP address
Browser type
Device type
Browsing history (pages viewed, time spent, etc.)

2. How We Use Your Information

We use the information we collect for various purposes:

To process and deliver your orders.
To communicate with you regarding your order or any inquiries.
To improve our website, services, and customer support.
To send you promotional offers, discounts, and updates (if you have opted in).
To prevent fraudulent transactions and monitor against theft.

3. How We Share Your Information

We do not sell, rent, or trade your personal information with third parties. However, we may share your information in the following circumstances:

Service Providers: We may share your information with vendors who assist in order fulfillment, payment processing, and shipping.
Legal Obligations: We may disclose your information if required by law or in response to valid legal requests.
Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to track activity on our website and store certain information. You can manage cookie preferences through your browser settings, but note that disabling cookies may affect your experience on our website.

5. Security of Your Information

We are committed to ensuring the security of your personal data. We use industry-standard measures to protect your information, but no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

6. Your Choices and Rights

Access and Correction: You may request access to or correction of your personal information.
Opt-Out: You may unsubscribe from marketing emails at any time by clicking the “Unsubscribe” link in our emails.
Account Deletion: You may request the deletion of your account and associated data by contacting us.

7. Children’s Privacy

Pon Pon Sweets does not knowingly collect or solicit personal information from children under 13. If we learn we have collected personal information from a child under 13, we will delete that information as quickly as possible.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we encourage you to review the policy periodically.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: info@ponpon.co.in
Phone: +91 94837 00605
Address: Pon Pon Sweets, Door No 1-8-122/3, Ponrathi Nilaya Kanadka, Shaktinagar Mangaluru, Karnataka 575016